Yash Singh
Sales & Key Account Specialist(Payment Solutions, Merchant Acquisition, Client Retention)
Results-driven sales professional with over 3+ years of experience in B2B and B2C sales, contributing proven strategies, client relationship management, merchant acquisition, and payment solutions to achieve revenue targets.
Skills & Competencies
Proven expertise combining sales process engineering, payment gateway solutions, and high-retention account management.
Sales Strategy & Revenue
Pipeline architecture, revenue acceleration, and order execution
Account Management & Retention
Long-term client loyalty, key account growth, and value expansion
Merchant Acquisition & Solutions
Fintech solutions, partner bank channels, and pipeline generation
Presentations & Business Development
High-impact stakeholder pitches, product demos, and strategic networking
Work Experience
3+ years in sales, client relationship management, merchant acquisition, and payment solutions.
NTT Data Payment Services India Private Limited
Current RoleVaranasi, Uttar PradeshExecutive
Managing a robust portfolio of 100+ mid-to-large education and government clients, driving merchant acquisition, cross-selling payment gateway solutions, and maintaining 85%+ client retention.
Managed a portfolio of 100+ mid to large education and government clients, ensuring high levels of satisfaction and retention.
Achieved more than 85% client retention rate and exceeded quarterly sales targets by an average of 20% over the last 6 quarters.
Consistently surpassed sales quotas through proactive client relationship management and aggressive cross-selling of payment gateway solutions.
Key Responsibilities & Impact Deliverables
Managed a portfolio of 100+ mid to large education and government clients, ensuring high levels of satisfaction and retention.
Achieved more than 85% client retention rate and exceeded quarterly sales targets by an average of 20% over the last 6 quarters.
Consistently surpassed sales quotas through proactive client relationship management and aggressive cross-selling of payment gateway solutions.
Acted as the primary point of contact between clients and internal technical/support teams, facilitating seamless onboarding, integration, and issue resolution.
Managed strategic relationships with leading partner banks and worked closely with bank RM teams to jointly pitch payment gateway services to education and government clients.
Delivered training sessions and product demos for bank personnel across branches and corporate banking units to promote payment solutions.
Ensured strict compliance with banking guidelines, KYC norms, and RBI mandates while onboarding merchants through bank-led channels.
HDB Financial Services
HDFC Bank SubsidiaryLucknow, Uttar PradeshSales Officer
Built and maintained merchant relationships, sold digital payment products, conducted key-account reviews, and successfully expanded customer relationships across government institutions, schools, and colleges.
70% of leads sourced from in-house branch banking referrals and 30% from the market through merchant relationship building and field networking.
Awarded and recognized by the bank for consistent performance in driving sales of digital banking and payment products.
Conducted monthly and quarterly reviews with all Key Accounts, submitting timely intelligence reports to concerned authorities.
Key Responsibilities & Impact Deliverables
70% of leads sourced from in-house branch banking referrals and 30% from the market through merchant relationship building and field networking.
Awarded and recognized by the bank for consistent performance in driving sales of digital banking and payment products.
Conducted monthly and quarterly reviews with all Key Accounts, submitting timely intelligence reports to concerned authorities.
Demonstrated strong understanding of payment products to consistently fulfill customer needs with solutions that align with their objectives.
Extensive hands-on sales experience pitching to government organizations, schools, and colleges across Lucknow.
CREATE (Centre for Rural Entrepreneurship & Technical Education)
NGO OperationsLucknow, Uttar PradeshTrainee
Collaborated with senior personnel to master operational processes, diagnose equipment issues, and participate in comprehensive organizational skill development programs.
Worked alongside senior team members to learn related job tasks and operational responsibilities.
Worked with senior personnel to troubleshoot and diagnose issues with operational equipment.
Attended structured training sessions and operational meetings to acquire new knowledge and develop personal and professional capabilities.
Key Responsibilities & Impact Deliverables
Worked alongside senior team members to learn related job tasks and operational responsibilities.
Worked with senior personnel to troubleshoot and diagnose issues with operational equipment.
Attended structured training sessions and operational meetings to acquire new knowledge and develop personal and professional capabilities.
Key Achievements
Recognized sales honors, key account retention benchmarks, and sustained quarterly sales overachievement.
Best Performer Award
Received an Award as Best Performer in the Payment Gateway (PG) Sales Team for the financial year 2023–2024 at NTT Data Payment Services.
Highest Hunting Award
Received an Award as Best Performer in the PG Sales Team for Highest Hunting, recognizing superior outbound merchant acquisition capabilities.
Client Retention Rate
Sustained an exceptional client retention rate exceeding 85% across mid-to-large education and government accounts through proactive service delivery.
Avg. Target Overachievement
Exceeded quarterly sales targets by an average of 20% across six consecutive quarters through strategic cross-selling and partner bank collaboration.
Education Timeline
Formal qualifications across Social Work, Commerce, and Higher Secondary Education.
Dr. Shakuntala Misra National Rehabilitation University
Master of Social Work (MSW)
Advanced post-graduate studies covering organizational dynamics, stakeholder communication, community engagement, and social administration.
University of Lucknow
Bachelor of Commerce (B.Com)
Rigorous commerce curriculum encompassing business economics, commercial banking, financial accounting, and commercial trade practices.
Rani Laxmi Bai Senior Secondary School
Intermediate (12th)
Senior secondary educational curriculum developing foundational analytical, organizational, and communication skills.
Rani Laxmi Bai Senior Secondary School
High School (10th)
Foundational secondary school education establishing academic discipline and problem-solving aptitude.